hello@achievemate.ai

Privacy Policy

Last updated: September 28, 2026

Introduction

AchieveMate ("we," "our," or "us") operates achievemate.ai and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

By using AchieveMate, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account Information: Email address, name, password (encrypted), and profile details
  • Resume and Career Documents: Resumes, cover letters, and other career-related documents you upload or create
  • Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
  • Communications: Messages you send to us via email or support channels

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on platform, referral source
  • Device Information: Browser type, operating system, IP address, device identifiers
  • Cookies and Similar Technologies: Session cookies, analytics cookies, and preference cookies

How We Use Your Information

We use your information to:

  1. Provide Our Services: Deliver resume analysis, career tools, and AI-powered feedback
  2. Process Payments: Handle subscription billing through our payment processor (Stripe)
  3. Improve Our Platform: Analyze usage patterns to enhance features and user experience
  4. Train AI Models: Use anonymized resume data to improve our AI analysis capabilities
  5. Communicate with You: Send account updates, subscription notices, and support responses
  6. Ensure Security: Detect fraud, prevent abuse, and protect user accounts
  7. Comply with Legal Obligations: Respond to legal requests and enforce our Terms of Service
We do NOT:
  • Sell your personal information to third parties
  • Share your resumes publicly without your permission
  • Use your data for purposes unrelated to our services
  • Send unsolicited marketing emails (unless you opt in)

Data Sharing and Disclosure

Third-Party Service Providers

We share data with trusted service providers who help us operate our platform:

  • Anthropic (Claude AI): Resume content sent for AI analysis
  • Stripe: Payment processing for subscriptions
  • Amazon Web Services (AWS): Cloud hosting infrastructure
  • Email Service Providers: Transactional emails (account verification, password resets)

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required to comply with legal obligations, court orders, government requests, enforce our Terms of Service, prevent fraud, or protect the safety of our users.

Data Security

We implement industry-standard security measures:

  • Encryption: HTTPS for all web traffic, encrypted passwords using bcrypt hashing
  • Access Controls: Limited employee access on a need-to-know basis
  • Regular Audits: Security reviews and vulnerability assessments
  • Secure Infrastructure: AWS cloud hosting with security best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

  • Account Data: Retained while your account is active and for 90 days after deletion request
  • Resume Data: Stored for the duration of your subscription and for 30 days after cancellation
  • Payment Records: Retained for 7 years for accounting and tax compliance
  • Usage Logs: Retained for 90 days for security and analytics
  • Anonymized Data: May be retained indefinitely for AI model training and research

Your Rights and Choices

  • Access and Correction: Update your account information anytime through profile settings
  • Data Deletion: Request deletion by emailing hello@achievemate.ai (processed within 30 days)
  • Data Export: Request a copy of your personal data in portable format
  • Marketing Communications: Opt out via unsubscribe link or preferences
  • Cookies: Disable in browser settings (may affect platform functionality)

Children's Privacy

AchieveMate is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using AchieveMate, you consent to the transfer of your information to the US.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page, updating the "Last Updated" date, and sending an email for material changes. Continued use of AchieveMate after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: hello@achievemate.ai

For data protection inquiries or to exercise your rights, please include "Privacy Request" in your email subject line.

© 2026 AchieveMate. All rights reserved.